Shipping policy
Shipping Policy
Last updated: 6 April 2026
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Digital Products (STL Files)
Some of our items are digital STL files.
These are downloads only.
You will not receive a physical item in the post.
After payment, your STL file will be available to download for use with your own 3D printer.
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Physical 3D Printed Items
Some products are physical 3D printed items that are made to order.
They are created using 3D printing, so colours and finish may vary slightly.
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Processing Time
Digital STL files: available to download within minutes of payment.
Physical 3D printed products: usually take 3–7 working days to produce before shipping.
(Working days are Monday–Friday, excluding bank holidays.)
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Delivery Times (After Dispatch)
Estimated delivery times once your order has been shipped:
UK: usually 2–5 working days
International: usually 7–21 working days
Delivery times may vary during busy periods or due to customs or postal delays.
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Shipping Costs
Shipping costs are calculated at checkout and depend on your location and the product ordered.
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Lost or Damaged Items
If your physical item arrives damaged or does not arrive within a reasonable time, please contact us at:
📧 support@uniquepersonalisedgifts.com
Include your order number and details of the issue.
If the item is confirmed as lost or damaged, we will work with you to resolve the issue. This may include a replacement or a refund.
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Customs and Import Fees (Outside the UK)
If you order from outside the UK, your country may charge customs or import fees.
These charges are set by your local customs office and are the buyer’s responsibility.
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Contact Us
If you have any questions about shipping, please contact us: