Refund policy
Refund & Returns Policy
Last updated: 6 April 2026
This policy applies to all purchases from Unique Personalised Gifts.
Personalised Items – No Returns or Refunds
Because all personalised items are custom-made to your requirements, we cannot accept returns or issue refunds for personalised or made-to-order products unless the item arrives:
Damaged
Faulty
Incorrect (e.g. wrong name, colour, or design compared to your order)
This policy complies with UK consumer law, which exempts personalised items from standard return rights.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or not as described, we will replace or refund it at no cost to you.
Please contact us within 7 days of delivery at:
📧 support@uniquepersonalisedgifts.com
Include:
Your order number
A description of the issue
Photos of the item and packaging
Once approved, we will send a replacement or process a refund.
Return Shipping
If your item is faulty or incorrect:
✔ We cover all return or replacement shipping costs
If your item is not faulty:
❌ Returns are not accepted for personalised items
Cancellations
Personalised orders cannot be cancelled once production has begun.
If you need to cancel, contact us as soon as possible. If production has not started, we will cancel and issue a refund.
Non-Personalised Items
If you purchase a standard (non-personalised) product:
✔ Returns accepted within 14 days
✔ Item must be unused and in original packaging
✔ Buyer is responsible for return postage
A refund will be issued once the item is received and inspected.
Late or Missing Refunds
If a refund is approved, it is usually processed within 3–5 business days.
If it has not appeared, please contact your bank first, then contact us.
Digital Products
Digital download items (including STL files) are non-refundable once downloaded.
Contact Us
If you have any questions or need help with your order: