Privacy policy

Last updated: 6 April 2026

Introduction

Unique Personalised Gifts (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you agree to the terms of this Privacy Policy.

What Information We Collect

We collect the following types of information:

A. Information You Provide

Name
Email address
Billing and shipping address
Order details
Uploaded files or personalisation details (for personalised items)

B. Payment Information

Payments are processed securely through Shopify Payments, PayPal, Klarna, or other providers.
We do NOT store your debit/credit card details.

C. Automatically Collected Information

When browsing our website, we automatically receive:

IP address
Device type
Browser information
Pages you visited
Cookies & analytics data

This helps improve our website and prevent fraud.

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide order updates
Respond to customer support inquiries
Personalise and create your custom items
Improve website performance
Prevent fraud or misuse
Send marketing emails only if you opt-in

Sharing Your Information

We never sell your data.

We only share your information with trusted partners that help us run our business:

Shopify (website and checkout system)
Payment processors (PayPal, Klarna, etc.)
Google Analytics (website performance)
Delivery services (Royal Mail, Evri, DPD, etc.)

Each service follows strict data protection regulations.

Our website uses cookies for:

Shopping cart functionality
Remembering your preferences
Analytics and performance
Personalised recommendations

You can disable cookies in your browser, but some features may not work.

Data Storage & Security

Your data is stored securely through Shopify’s encrypted servers.
We follow industry-standard practices to protect your information from:

Loss
Misuse
Unauthorised access
Alteration

Your Rights Under UK GDPR

You have the right to:

Request a copy of your data
Correct inaccurate data
Delete your data
Withdraw consent
Stop receiving marketing emails

To use any of these rights, please contact us at:
📧 support@uniquepersonalisedgifts.com

Personalised Items & Customer Uploads

For personalised products, you may upload:

Images
Names
Text
Custom details

These files are used only to create your order and are not shared or reused.

We may store your uploaded files for:

Quality checks
Reprints
Customer service support

You can request deletion at any time.

How Long We Keep Your Information

We retain your data only as long as needed:

Order records: 6 years (legal tax requirement)
Uploaded files: until your order is completed + up to 30 days
Marketing data: until you unsubscribe

Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect data from children.

Changes to This Privacy Policy

We may update this policy from time to time.
Updates will be posted on this page with a new “Last updated” date.

For questions about this Privacy Policy:

📧 support@uniquepersonalisedgifts.com
📍 Unique Personalised Gifts
🌐 www.uniquepersonalisedgifts.com